FAQs.

ABOUT SKI TRIPS

  • Outside Life travelers are often times in college and we offer awesome college ski trips called PowDaze for any collegiate group such as college ski clubs, greek life and groups of friends, but if you’re not in college it’s no problem! Anyone 18+ years or older can travel with us.

    Outside Life also offers trips for any independent or post-grad group, such as Alumni ski trips, Graduate Programs or Students, Medical or Law Students, Corporate groups or events.

    If you are planning a birthday party, bachelor or bachelorette trip, family trip, or just a group of friends trying to get on the slopes, we got you!

IKON PASSES

  • If you have paid in full for your 2024-25 Ikon Pass, please be patient. You will receive an email from info@outsidelife.com with your code to redeem your Ikon Pass in October. If you need your code sooner, please email ikonpass@outsidelife.com. Responses could take up to five business days.

    Once you receive your code, you will follow the step-by-step instructions on how to apply that code towards your Ikon Pass account. When you apply that code to your Ikon Pass account, that will allow you to update your photo and shipping address. That will then activate your Ikon Pass for the 24-25 season.

    All Ikon Passes will be mailed out by Ikon in the fall, to the shipping address you added to your account.

    Please reach out to ikonpass@outsidelife.com with any further questions or concerns.

  • $25 DEPOSIT REQUIRED: A $25 deposit is required to reserve your Ikon Pass. Pass prices will increase incrementally through October. Your pass rate is not locked in until you are paid in full OR unless you have opted into an Uplift payment plan. You may pay for your pass in full any time prior to the final payment deadline. Your pass will not be processed until it is paid in full. Last day to make a Deposit Only is Friday, October 4, 2024.

TRIP INVOICES

  • If you have lost or forgotten your password, select “forgot password” and you will receive an email that prompts you to reset it, make sure to check your junk mail if you can’t locate the email.

    If you still cannot access your account, please email info@outsidelife.com or call 888-688-5134 and our customer support team will reset it for you.

BUY NOW, PAY LATER WITH FLEX PAY

  • Powered by Flex Pay, this Outside Life payment plan option helps you access the freedom to purchase your ski trip or season pass now and pay over time in monthly installments*. Lock in your pass for as low as $0 down at registration.

    This makes skiing and snowboarding more accessible and affordable with flexible payment options. Simply select “Flex Pay” during checkout and complete a short application.

  • Flex Pay is a respected company used and trusted by many awesome brands. Feel good about what you buy and how you pay for it. You can make thoughtful purchases now and pay over time in bite sized installments.

    Flex Pay partners with Vail Resorts and Epic Pass (both Outside Life trusted partner). Many airlines like Southwest, Alaskan Airlines, American, United as well. Many cruises partner with Flex Pay.

    Learn more at www.uplift.com/flex-pay.

  • Payment methods include linking a bank account, debit card or pay by check. Credit cards are NOT authorized forms of payment for Flex Pay payments.

  • Please contact the Flex Pay Customer Support team at 888-893-2227 or customercare@upgrade.com, and they will answer any questions in regards to your Flex Pay account.

  • Buy Now, Pay Later is available only to US and Canadian customers, pending approval through Flex Pay. Not everyone is eligible, applicants must fulfill the criteria below based on country of residence.

    Resident of United States (*Residents of Iowa & West Virginia are ineligible to use Flex Pay)

    • Minimum 18 years old

    • Have a Debit Card Issued by Visa, Mastercard or by a Bank

    • Have a mobile device

    • Have a Social Security Number (US applicants)

    Resident of Canada

    • Minimum 19 years old

    • Have a Credit Card, Electronic Fund Transfer (EFT), or Debit Card Issued by Visa, Mastercard or by a Bank

    • Have a mobile device

  • Buy Now, Pay Later makes it easy to budget and pay for your purchase over time, so you can get outside!

  • When you are ready to check out, simply select ‘Flex Pay’ as your payment method. To apply, you’ll need to provide some basic information like your mobile number, date of birth, and if you are a US resident, your Social Security Number. If you’re approved, finish checking out and you’re done.

  • Yes, your parents can apply for a Flex Pay loan to pay for your trip! Simply have your parents input their information, household income, and social security number when applying.

  • Don’t have income or a job? No problem! Feel free to use your parent’s income or your annual allowance amount.

  • US Disclosure: Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0%-31.99%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Flex Pay by Upgrade are offered by these lending partners: upgrade.com/flex-pay/lenders. Privacy Policy. Terms of Use. Flex Pay’s Address: 275 Battery St 23rd floor, San Francisco, CA 94111.

     

    CA Disclosure: Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 31.99%. Minimum $300 purchase required. Not everyone is eligible. Applicants are subject to approval by Uplift Canada Services ULC, a subsidiary of Upgrade, Inc. Privacy Policy. Terms of Use. Flex Pay’s Canada Address: 1080 Beaver Hall Hl Suite 200 Montreal, Quebec H2Z 1S8, Canada

LODGING

  • The representative that you signed up under will be in charge of rooming everyone in your group.

    In order to room together, you have to be signed up under the same representative. We CANNOT switch rooming between different representatives.

  • There are many different sized condos and hotels. The representative you signed up under gets to assign rooming based on each travelers request.

    • 1-bedroom condo sleeps 4 people (1 bedroom that either has a king, queen or (2) twin beds plus a sofa sleeper).

    • 2-bedroom condo sleeps 6 people (2 bedrooms with either a king, queen or (2) twin beds plus a sofa sleeper).

    • 3-bedroom condo sleeps 8. (limited availability, those are not always guaranteed).

    • Hotel room sleeps 4, (2) double beds.

AFTER ARRIVAL

  • Yes! Our trips offer Outside Life staff on-site.

    Our staff is available on check-in day and we provide a hospitality desk the day after check-in. This is when our staff is available to help with any questions or concerns.

    Please check your trip itinerary and email for exact dates, times and locations that our staff will be available.

    You can also always contact the real people at our customer support team by phone at 888-688-5134 or email at info@outsidelife.com anytime before, during or after your trip.

Still Have Questions?

Please reach out to our amazing Outside Life Customer Support team (YES, they are real people)!!

You can always contact the real people at our customer support team by phone at 888-688-5134 or email at info@outsidelife.com anytime.