FAQs.

ABOUT SKI TRIPS

  • Outside Life travelers are often times in college and we offer awesome college ski trips called PowDaze for any collegiate group such as college ski clubs, greek life and groups of friends, but if you’re not in college it’s no problem! Anyone 18+ years or older can travel with us.

    Outside Life also offers trips for any independent or post-grad group, such as Alumni ski trips, Graduate Programs or Students, Medical or Law Students, Corporate groups or events.

    If you are planning a birthday party, bachelor or bachelorette trip, family trip, or just a group of friends trying to get on the slopes, we got you!

IKON PASSES

  • If you have paid in full for your 2024-25 Ikon Pass, please be patient. You will receive an email from info@outsidelife.com with your code to redeem your Ikon Pass in October. If you need your code sooner, please email ikonpass@outsidelife.com. Responses could take up to five business days.

    Once you receive your code, you will follow the step-by-step instructions on how to apply that code towards your Ikon Pass account. When you apply that code to your Ikon Pass account, that will allow you to update your photo and shipping address. That will then activate your Ikon Pass for the 24-25 season.

    All Ikon Passes will be mailed out by Ikon in the fall, to the shipping address you added to your account.

    Please reach out to ikonpass@outsidelife.com with any further questions or concerns.

TRIP INVOICES

  • If you have lost or forgotten your password, select “forgot password” and you will receive an email that prompts you to reset it, make sure to check your junk mail if you can’t locate the email.

    If you still cannot access your account, please email info@outsidelife.com or call 888-688-5134 and our customer support team will reset it for you.

BUY NOW, PAY LATER WITH UPLIFT

  • Powered by Uplift, this Outside Life payment plan option gives you the freedom to purchase your ski trip or season pass now and pay over time in monthly installments up to 24 months*. Lock in your pass for $0 down at registration.

    This makes skiing and snowboarding more accessible and affordable with flexible payment options. Simply select “Uplift” during checkout and complete a short application.

  • Uplift is a respected company used and trusted by many awesome brands. Feel good about what you buy and how you pay for it. You can make thoughtful purchases now and pay over time in bite sized installments.

    Uplift partners with Vail Resorts and Epic Pass (both Outside Life trusted partner). Many airlines like Southwest, Alaskan, American, United. Many cruises use Uplift.

    Learn more at www.uplift.com.

  • Payment methods include linking a bank account or debit card only, credit cards and checks are NOT authorized forms of payment for UpLift payments.

  • Please contact the Uplift Customer Support team at 844-257-5400 or support@uplift.com, and they will answer any questions in regards to your Uplift account.

  • Buy Now, Pay Later is available only to US and Canadian customers, pending approval through Uplift. Not everyone is eligible, applicants must fulfill the criteria below based on country of residence.

    Resident of United States (*Residents of Iowa & West Virginia are ineligible to use Uplift)

    • Minimum 18 years old

    • Have a Debit Card Issued by Visa, Mastercard or by a Bank

    • Have a mobile device

    • Have a Social Security Number (US applicants)

    Resident of Canada

    • Minimum 19 years old

    • Have a Credit Card, Electronic Fund Transfer (EFT), or Debit Card Issued by Visa, Mastercard or by a Bank

    • Have a mobile device

  • Buy Now, Pay Later makes it easy to budget and pay for your purchase over time, so you can get outside!

  • When you are ready to check out, simply select ‘Uplift’ as your payment method. To apply, you’ll need to provide some basic information like your mobile number, date of birth, and if you are a US resident, your Social Security Number. If you’re approved, finish checking out and you’re done.

  • Yes, your parents can apply for an Uplift loan to pay for your trip! Simply have your parent’s input their information, household income, and social security number when applying to get approved.

  • Don’t have income or a job? No problem! Feel free to use your parent’s income or your annual allowance amount.

  • *US Disclosure: Based on a purchase price of $1,000 you could pay a down payment of just $46.24 today, followed by 24 monthly payments of $46.24 at 15% APR. Minimum $150 purchase required. Actual terms are based on your credit score and other factors, and may vary. Not everyone is eligible. Loans made through Uplift are offered by these lending partners: uplift.com/lenders/. Terms of Use. Privacy Policy. Uplift’s Address: 440 N. Wolfe Road Sunnyvale, CA 94085

    *CA Disclosure: Based on a purchase price of $1,000 you could pay a downpayment of $46.24 today, followed by 24 monthly payments of $46.24 at 15% APR for a total repayment amount of $1,098.12 ($953.76 in principal and $144.36 in interest). Minimum $300 purchase required. Actual terms are based on your credit score and other factors and may vary. Not everyone is eligible. Applicants are subject to approval by Uplift Canada. Privacy Policy. Terms of Use. Uplift Canada Address: 410 Adelaide Street West, Suite 220, Toronto, Ontario M5V1S8

LODGING

  • The representative that you signed up under will be in charge of rooming everyone in your group.

    In order to room together, you have to be signed up under the same representative. We CANNOT switch rooming between different representatives.

  • There are many different sized condos and hotels. The representative you signed up under gets to assign rooming based on each travelers request.

    • 1-bedroom condo sleeps 4 people (1 bedroom that either has a king, queen or (2) twin beds plus a sofa sleeper).

    • 2-bedroom condo sleeps 6 people (2 bedrooms with either a king, queen or (2) twin beds plus a sofa sleeper).

    • 3-bedroom condo sleeps 8. (limited availability, those are not always guaranteed).

    • Hotel room sleeps 4, (2) double beds.

AFTER ARRIVAL

  • Yes! Our trips offer Outside Life staff on-site.

    Our staff is available on check-in day and we provide a hospitality desk the day after check-in. This is when our staff is available to help with any questions or concerns.

    Please check your trip itinerary and email for exact dates, times and locations that our staff will be available.

    You can also always contact the real people at our customer support team by phone at 888-688-5134 or email at info@outsidelife.com anytime before, during or after your trip.

Still Have Questions?

Please reach out to our amazing Outside Life Customer Support team (YES, they are real people)!!

You can always contact the real people at our customer support team by phone at 888-688-5134 or email at info@outsidelife.com anytime.